Category Archives: Proper Service

A Lesson in Bar Etiquette

Tips please!

Tips please!

Tip literally stands for To Insure Promptness.

Most people who work in the service industry rely on tips as a major part of their income. Because this is a known fact, most servers and bartenders are paid minimum wage if not less.

That being said, we all have to keep in mind that a tip is a gratuity and is not mandatory.

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Wake Me Up Before You Go Go …

The Sazerac

The Sazerac

In the 1500s, lead cups were commonly used to drink ale.The combination of alcoholic beverage and lead vessel would sometimes knock drinkers out for a couple of days, and these unfortunate souls would be taken for dead and prepared for burial!  A body  would be laid out on the kitchen table for a couple of days, and the family would gather around and eat and drink and wait and see if the body would wake up – hence the custom of holding a wake.

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Spring Ahead, Kick Back!

Cocktail caviar is a fairly simple, yet effective way of impressing your guests while hitting taste/texture sensations they've never heard of!

Cocktail caviar is a fairly simple, yet effective way of impressing your guests while hitting taste/texture sensations they've never heard of!

Spring is just around the corner, and it’s time to shake things up – or stir things up, depending on the drink!  Here are some completely random recipes that have crossed my lips this month.  If you or your staff have recipes you think might be of interest to Behind Bars readers, please drop me a line!
 
The Montgomery
Named by Ernest Hemingway in honour of the British general who, he claimed, would fight the enemy only if he had 15 soldiers to their one – that was also the proportion of gin to dry vermouth in the martinis Hemingway ordered.
(Source: The Harry’s Bar Cookbook, Arrigo Cipriani)
Adapted recipe for a 60ml “Montgomery” martini

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Organic Spirits and Liqueurs: Is a there such a thing as a “Healthy Cocktail?”

Cocktails that are created with care for the earth will show your guests' you care for their well being!

Cocktails that are created with care for the earth will show your guests' you care for their well being!

With public health awareness at an all time high, and a recovering economy that is shifting focus back on the environmental movement, more and more bars are making an effort to go green with their daily business practices for a handful of reasons. Organic ingredients are popping up at every turn, in fact more than 75 different types of Organic Spirits, Liqueurs, Wines and Beers are available in most provinces.

First of all, it’s important to identify the difference between a green cocktail and the absurdity of the healthy cocktail. Ordering up a beverage made with green tea liqueur is not going to earn you any points in the antioxidant cup. Organic Spirits, Wines and Beers are becoming more and more popular, new companies are jumping on the organic bandwagon, others have been quietly producing organic and sustainable products for decades. Do organic ingredients in a cocktail really make a difference? Are they any healthier for you? Aren’t cocktails are supposed to be a little bit naughty anyways?

To answer this question, we made three cocktails, one completely organic, one made with non-organic spirits, citrus and sweeteners, and one in the fashion commonly employed by most bars in operation in Canada today.

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Regulars – The Life Blood of your Business!

Cheers is a fairly good example of keeping your regulars. Everyone knew everyones name - It was almost a family!

Cheers is a fairly good example of keeping your regulars. Everyone knew everyones name - It was almost a family!

Most bars have a small group of regular clientele that frequent their establishment. They are the loyal clients who, more often than not, tip well and don’t ask for any special kind of service. In many cases they are the types who spend thousands a year in your bar or restaurant. They are the cornerstones of your business, you certainly can’t afford to lose them, so the question clearly is how do you keep them and how do you get more of them?

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Where has all Your Profit Gone?

Your money is flying away; you'd better catch it!

Your money is flying away; you'd better catch it!

2011 is going to be an amazing year. The economy is coming out of a recession, people are opening their wallets again, and sales outlooks are all positive for the next 12 months. 2011 will also be a banner year in terms of opportunities to invest in your business. At times like these, traditional service industry staff turnover rates of 50%-65% plummet; and the employees in your bar are more loyal than ever before.

This column will be a four part directive for making your bar more profitable through systems and training. I’ll give you techniques and numbers that will make your bar more profitable… Guaranteed. In this issue, I’ll be discussing commonly overlooked areas where your bar is bleeding money. In the next issue I’ll tackle the importance of training your staff to stay ahead of industry trends so you’re offering beverage products and service that will make your guests come back for more with cash in hand… read on!

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Moving up to Cocktails!

Would you rather receive the tip from a Rum & Coke ($4) or a $10 Cocktail? Be the difference between an 'Order taker' and a 'Mixologist'.

Would you rather receive the tip from a Rum & Coke ($4) or a $10 Cocktail? Be the difference between an 'Order taker' and a 'Mixologist'.

Vodka sodas and Gin and tonics are fine, but as Canada starts making a move to catch up with the cocktail epicentres of the world, it’s time to take a serious look at your cocktail offering. Many restaurants are still stuck in the late 1990’s Martini cocktail phase, where drinks full of liqueurs and postmix juices, served in oversized martini glasses. Those days are gone, and the cocktails that are replacing those juicy martinis are elegant, sophisticated drinks, full of flavour and ripe with profitability.

We have all heard of suggestive selling, but few servers practice, many simply fall into the rut of being an order taker. It’s worth noting over 50% of drinkers are unaware of price at the time that they place the order, and that over 60% of guests will take the advice or recommendation of a server or bartender. so taking your guests from a Vodka and Cranberry to a Cosmopolitan should really be a piece of cake. The ingredients hardly differ at all, simply decrease the amount of Cranberry and add a splash of orange liqueur. The cost differential is minimal but your opportunity to sell the end product for a premium is tremendous.

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2010 Year in Review

The noted and extremely simple Sazerac.

The noted and extremely simple Sazerac.

It is a very exciting time to be in the bar business. There have been few times since the repeal of Prohibition that cocktails have been at the forefront of the media and the public conscience, backed by bartenders who are now considering themselves Mixologists and Bar Chefs.

Classic cocktails are back in a big way across the country. Led by great cocktail bars from the St. John Alehouse in the east to Clives Classic Lounge in Victoria on the left coast, passionate mixologists are taking a fresh approach to cocktails. It’s not just in the privately owned cocktail bars either. Major chains across the country are adopting new (and old) cocktails, techniques like muddling fresh fruits and herbs, and looking at their beverage programs differently than we did when big juicy martinis were all the rage.

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Forgotten Classic Cocktails: The Gimlet!

The Gimlet aka Gene Snyder on the rocks.

The Gimlet aka Gene Snyder on the rocks.

Once as popular as the Martini or Manhattan the mighty Gimlet is often overlooked by modern cocktailians. On several occasions I have even received a Martini with cocktail onions(Gibson) upon ordering a Gimlet. Two simple ingredients combine to make something much more. A juniper-citrus aroma, through the sweet and sour mid palate, and a long lingering finish. Hard to beat for a serious slake. If you have the means please make your own lime cordial, it really makes a difference. Recipes follow. Gimlet 1 / Scurvy 0

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TFL 4…Flair in the City

photo.jpgThe Toronto Flair League’s biggest competition to date was clearly TFL#3 as competitors from across the world got together to take part in the event.

Following TFL#3, the promoters got together and decided that there needed to be some changes to the direction that the league was headed in.

There have been many different up-start flair bartending groups or organizations over the years, and they all had one thing in common. The FBA, or Flair Bartending Association, which is the governing body in the world of flair bartending. This meant that each organization could host competitions, and could ask the FBA to judge, as they are currently the standard for how all of the major flair bartending competitions are judged.

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