Do you have unexplained losses in liquor or wine, in draught beer… in all three? If your restaurant is like most hospitality concepts, chances are your current bartender training is based on generations of bartenders who may not have been fully trained themselves. Most restaurants open with meticulous operational guidelines for how drinks are prepared, with detailed recipe lists that must be strictly adhered to along with opening and closing procedures, weekly checklists for cleanliness and follow up procedures. Does this sound familiar? Maybe it’s a distant memory…
What usually follows can be likened to a game of broken telephone, where each generation of bartenders passes on an adapted interpretation of your original training message. In the hospitality industry where employee turnover rates are commonly 50%-66% per year, it doesn’t take long before your original training standards are barely recognizable.
Raising the Bar at The Four Seasons!
The Cucumber Collins was a hit among the experienced bartenders.
Have you ever been to a bar where you feel like your bartender is just simply slamming a drink on a counter for you, rather than being able to give you an entertaining experience and a hand crafted cocktail?
There are many bartenders who noticeably carry around an attitude in which they really don’t care about the quality of the experience or drink they are serving their client; this needs to change.
The Four Seasons Hotel, located at 21 Avenue Road in the heart of downtown Toronto, has made and been able to maintain a name for themselves based on their admirable customer service and notable cocktail menu.
On Wednesday, August 25, 2010, BartenderOne was asked to create an interactive bartender training program and team building workshop for the bartenders at The Four Seasons Hotel to help, provide in depth bartender training, open the minds of the staff of all the amazing possibilities within their menu, and of course to start to change the way cocktails are being formulated. Kick out the powdered barmix!
Read More »